1. Introduction

These Terms and Conditions govern the insurance policies provided by ME 2 U REMOVALS ("we", "our", or "the Company") in relation to the furniture moving services we offer. By hiring our services, you ("Client" or "you") acknowledge and agree to these Terms.

2. Scope of Insurance Coverage

We offer a limited insurance policy for goods being moved as part of our furniture moving services. This insurance is designed to cover damage or loss occurring during the actual move, under the conditions outlined below:

• Our insurance policy covers damage or loss caused by accidents, improper handling, or other unforeseen circumstances directly attributable to our actions during the move. The coverage amount is subject to the terms and conditions provided here, and will not exceed the limits of our policy.

3. Customer Liability for Property Damage

The Client may be held liable for damage to property under the following circumstances:

• Negligence or Misrepresentation: If the Client fails to disclose relevant details regarding the move or misrepresents the conditions of the items being moved (e.g., weight, fragility, or size), the Client may be liable for any damage that occurs due to this oversight.

• Improper Preparation or Packing: If the Client personally packs items or fails to prepare items for the move (such as dismantling furniture or securing fragile items), we may not be liable for any damages incurred to these items. In such cases, the Client may be held responsible for damage resulting from inadequate preparation.

• Unforeseen Obstructions or Hazards: If the Client knowingly or unknowingly allows obstacles or hazards (e.g., tight hallways, low doorways, stairs, or blocked paths) to impede the move, the Client could be held responsible for any damage that occurs as a result of these obstructions. It is the Client’s responsibility to ensure clear, safe paths are available for our movers to perform the work.

• Failure to Follow Instructions: If the Client gives direct instructions that lead to damage (e.g., moving items in a manner that could cause harm, or requesting the movers to lift or carry items in an unsafe manner), the Client may be held liable for any resulting damage.

• Deliberate Action: If the Client or anyone associated with the Client intentionally damages any property during the moving process (including but not limited to scratching walls, doors, or flooring, or damaging the item being moved), the Client will be held responsible for the full cost of repairs or replacement.

4. Customer Assistance and Insurance Exclusions

In the event the Client assists with the move, whether by physically handling items or offering directions, the following provisions apply:

• Insurance Voidance: If the Client or any person associated with the Client directly participates in the moving process, including but not limited to lifting, carrying, or placing items, our insurance coverage will not apply to any damage caused during those activities. In this case, the Client assumes full responsibility for any damage or loss to items, property, or individuals resulting from their involvement.

• Self-Managed Risks: The Client acknowledges that any assistance provided during the move may introduce risks or errors not under our control. If the Client chooses to assist, any damage that occurs due to the Client’s involvement is considered outside of the coverage provided by our insurance.

5. Unexplained Damage and Insurance Exclusions

In some rare cases, damage may occur despite our workers performing their duties with the utmost care and professionalism. In such instances, the following applies:

• No Proof of Negligence or Misconduct: If damage occurs to items or property during the move and there is no evidence or proof of improper handling, negligence, or misconduct on the part of our workers, the insurance coverage will not apply. This includes situations where the damage is unexplained or could be attributed to factors outside of our control, such as natural material flaws or pre-existing damage that was not visible or disclosed.

• Accidental Damage vs. Unexplained Damage: While our workers take all reasonable precautions to avoid damage, we cannot be held responsible for damages that cannot be directly linked to our workers' actions. For example, if an item is damaged during transport, but there is no clear evidence that it was caused by improper packing, loading, or handling, the insurance coverage will not apply.

• Assessment of Damage: In cases of unexplained damage, we will thoroughly assess the situation, including reviewing any evidence provided (e.g., photographs of the items before and after the move) and conducting an investigation. If no negligence or fault on our part is found, the Client will be responsible for the cost of repair or replacement.

6. Fragile Items (Including TVs, Electronics, etc.)

We recognize that fragile items, including electronics such as TVs, require special attention during the moving process. However, the following applies:

• Fragile Item Handling: We take great care in handling all items, including fragile and electronic goods, to prevent damage. Our workers are trained to properly handle such items, but we are not responsible for damage caused by defects inherent in the item itself or issues that arise after the item is moved, where there is no evidence of mishandling.

• Proof of Functionality: In cases where fragile items such as TVs do not function properly after the move (e.g., screen damage, failure to turn on), the insurance will not cover the loss if there is no proof that the item was in working condition prior to the move. If the Client cannot provide documentation or photographic evidence showing that the TV or electronic device was working properly before the move, the insurance will not be applicable.

• Pre-existing Issues: We are not liable for damage to electronic items like TVs if the damage is related to pre-existing issues, such as internal malfunctions, minor cosmetic damage, or defects that were not disclosed or visible at the time of the move.

• Proper Packaging: We advise that fragile items such as TVs be properly packed before the move. If the Client requests that we move such items without providing adequate packaging, we may not be liable for any damage that occurs during the transport. If we provide packaging for these items, we take all precautions, but there are no guarantees against internal malfunctions that may surface only after the move.

7. Exclusions

The following types of damages or losses are NOT covered by our insurance policy:

• Pre-existing damage: Any damage to the item that existed before the moving process began.

• Improper packaging: If the item was not properly packed or prepared for the move (unless we provided the packing services).

• Acts of nature: Damage caused by natural disasters, such as floods, earthquakes, or severe weather conditions.

• Items excluded by law: Perishable items, hazardous materials, and illegal items are not covered.

• Third-party involvement: Loss or damage caused by third parties or other service providers hired by the Client (e.g., a subcontracted person not employed by our Company).

8. Claims Process

In the event of damage or loss, the Client must:

• Notify us immediately, but no later than 72 hours after the move is completed.

• Provide a written claim to us, including descriptions and photographic evidence of the damage or loss.

• Complete any additional paperwork required to process the claim.

Claims submitted after the specified time frame will not be covered under the insurance policy. It is essential that any damage or loss be reported to us within the designated time period for the claim to be eligible for insurance coverage.

We will conduct an assessment of the claim, and if approved, compensation will be issued based on the actual value of the damaged or lost item(s), subject to the coverage limits stated above.

9. Liability Limitations

Our liability for any damage or loss to your items is limited to the amount covered under the insurance policy. We are not liable for any consequential, indirect, or incidental damages, including but not limited to loss of business, personal inconvenience, or emotional distress.

10. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes to these Terms will be communicated to you, and the updated Terms will apply to all services rendered from the date of the update forward.

11. Contact Information

If you have any questions or concerns regarding the insurance coverage or these Terms, please contact us at:

• ME 2 U Removals

• Email: contact@me2uremovals.com

• Phone:+61 0432 754 804

 

End of Terms and Conditions